Do you have a question about our sharpening service, delivery methods or order cancellation? The information you are looking for may already be listed in the answers below. If your questions are still unclear, write to us at info@knifeSOS.com or call us at +386 41 925 099.
How to order
The process is simple. Your knives will be sharp in 5 easy steps:
1. Place an order online: select the number of knives you need sharpened and provide the address for pick-up (at your home, at work, at your grandma’s).
2. Pack your knives. See our packing instructions.
3. The next business day GLS Parcel Service notifies you about the pick-up of your parcel, usually this happens on the same day.
4. Your knives arrive to our sharpening workshop. We need 1 business day to sharpen them.
5. We hand over your sharp knives to a GLS courier and send you the tracking number via email. The following day, your knives will be back in the comfort of your home – their sharpness equal or superior to when they were brand new. Watch your fingers!
The turnaround time is usually 4-5 business days from receiving the order placed online until delivering sharpened knives. Orders placed from Mondays to Fridays until 4 p.m. are processed the same day and GLS Parcel Service picks up your knives the next business day.
We sharpen kitchen knives as well as most other types of knives.
What we sharpen
- All types of kitchen knives (regardless of their origin, manufacturer or type of steel),
- single bevel knives, i.e., usually traditional Japanese knives,
- vegetable and meat cleavers,
- fillet and boning knives,
- steak and dinner knives,
- prosciutto or ham knives,
- pocket and folding knives,
- hunting and fishing knives,
- multi-tool knives.
We do NOT sharpen
- Blades longer than 30 cm,
- shaving blades and scalpels,
- ceramic knives,
- bread knives and blades with a serrated edge or double-serrated edge,
- swords, daggers and switch blades,
- gardening tools, chisels, saws, axes and similar tools,
Are you unsure whether your knife can be serviced? Get in touch with us at info@knifeSOS.com or call us on +386 41 925 099.
Inexpensive knives can also be made of good quality steel and, in the hands of a professional sharpener, their blades can become reasonably sharp. Naturally, you can’t expect the same results as with knives made from higher quality materials, but it’s still advisable to take good care of your knives and keep them sharp. Blunt knives are more dangerous to use because you have to use more pressure to cut into food, which increases the likelihood of slipping. And, above all, if you leave them laying dull and forgotten in a drawer, you rob them of their essential purpose.
A simple rule applies: a knife should be sharpened when you feel it’s no longer sharp enough. This could be in either a month or a year of use – it all depends on how often and how you use them. The frequency of sharpening also depends on knife type, blade material and its treatment.
If you wish to delve deeper into sharpening, you can do so here.
Of course! The repair of broken tips and chipped blades is included in our regular servicing of knives. If a larger repair is needed and we’ll have to change the length of your knife, we’ll contact you prior to any repairs taking place.
When repairing broken tips, we recreate the shape of your knife, and when repairing chips, we restore the geometry of the blade. The price of repairing tips or chips depends on the depth (and not size) of the damage. Minor repairs are free of charge, repair of chips 2.5mm deep cost €2, repair of chips 5mm deep or more cost €5.
In the event of a larger or more extreme damage, we’ll treat the blade on a case-by-case basis and repair it by obtaining your approval beforehand. Upon receiving the damaged knife, we’ll asses the price of repair and consult you regarding its servicing.
Pack the knives with damaged blades following our packing instructions. We don't charge for repairs upfront. We’ll contact you before we start any repairs to inform you about the extent of damage and amount of surcharge. Prior to delivering the knives back to you, you can pay the surcharge with the same method of payment you used for placing your order.
If you wish to find out more about repairing bent, broken or chipped blades, you can do so here.
Manjše poškodbe popravimo brezplačno, večina popravil stane 2 €, večje poškodbe pa 5 €. V vsakem primeru vas pred popravilom vedno obvestimo o obsegu in znesku popravila.
Za več informacij o zvitih, zlomljenih ali odkrušenih nožih si preberite članek o popravilih.
Certainly! We preserve the original angle of every blade. If you wish to change the angle, add a comment to your order describing your request.
The sharpening of single bevel knives is included in the price of our regular servicing. If you own a single bevel knife that needs a more comprehensive servicing, get in touch with us at info@knifeSOS.com before placing an order.
This can (and did) happen. We can only change knives with Japanese handles and you can choose among a variety of materials and shapes. We do not change or fix Western style handles. Currently, we replace Japanese handles only by prior agreement, so email us at info@knifeSOS.com.
Our clients are usually very happy with the quality of our sharpening and repair service. If for some reason you’re not happy with the service, please get in touch as soon as possible by emailing us at info@knifeSOS.com, so we can agree on re-servicing your knives (complaints are processed on a case-by-case basis and re-sharpening is free of charge).
Orders and payments
You can choose among the following payment methods:
● credit cards (Visa, MasterCard, Discover, JCB, American Express);
● COD – cash on delivery (debit and credit cards, cash);
● bank transfer (the process takes 1-3 business days longer);
● cash (applies only to personal delivery and/or pick-up).
If you wish to cancel your order, contact us as soon as possible by email at info@knifeSOS.com or call us on +386 41 925 099. Orders are processed every business day by 4 p.m. If the order has not yet been forwarded to GLS Parcel Service (usually in 1 business day), we’ll reimburse you the entire amount. For all orders that have already been forwarded, please read more about returns and refunds.
Pick-up and delivery
In Slovenia, we use GLS Parcel Service, while abroad we use GLS Parcel Service and DHL Express.
GLS will notify about the time of pick-up one day prior. If at this time you are not at the provided address, you can arrange the pick-up at a more convenient time or change the location of delivery. Your parcel can also be delivered to GLS Parcel Lockers near your home or office.
Outside Slovenia, we use GLS Parcel Service and DHL Express. The turnaround time from placing an order until delivering sharpened knives is around 4-6 business days, depending on your location. We’ll inform you about any delays.
Yes. If you follow our packing instructions, your knives will arrive safely and securely to our workshop. All parcels have a tracking number which allows you to track them and see where your knives are at any given time.
Our sharpening workshop is closed to the public. You can, however, bring your knives in person to SharpEdge. We’ll sharpen the knives in 1-2 business days and you can collect them at the same location. SharpEdge headquarters are in the office building of the old tobacco factory Stara Tobačna, Tržaška cesta 2, Ljubljana. You can visit us any working day from 9 a.m. to 6 p.m.
You can pay for sharpening at SharpEdge when you pick up your knives. If you deliver and collect your knives in person, the price of sharpening is €5 lower (this is the cost of the courier service).
After 3 p.m. you can park in front of the office building for free, while during mornings the closest parking is Tobačna mesto with a steep fee of €5. We suggest using Mirje parking (€0.70), and, if you’re lucky, you can find a free parking space at Oražnova street.
Packing and protecting knives for shipping
You can protect the tip by wrapping the blade in paper that is longer than the length of the blade. You fold the part of paper that extends over the tip of the blade back towards the handle and tape it with Scotch tape.
For more information see our packing instructions.
You can wrap the heel with paper that you used for protecting the blade. Tightly wrap the paper around the blade so that it covers its heel and tip. Secure this paper sheath to the knife with Scotch tape so that the blade can’t slide out.
For a detailed description see our packing instructions.
It’s very important that the knives do not move inside the parcel. Make sure that you wrap them tightly inside your packaging. It’s also important that the edges of your parcel are sealed to prevent the knives from sliding out.
For a detailed description see our packing instructions.